(818) 648-8558
(818) 648-8558
(818) 648-8558

Vacation FAQs


You were gifted this Complimentary Hotel Certifcate by someone who thinks highly of you. As part of a promotion, we have put together a list of frequently asked questions to address any questions you may have.

Note: All travel fulfillment is carried by RedeemVacations, "The Leader In Travel Incentives Fulfillment.

What are the Rules and Restrictions?

1. The certificate is valid for hotel accomodations only and do not include tax, transportation, food/beverages, gratuities or resort fees if any). 

2. Age: Must be 21 and older (1 person at least)

3. Family: 2 adult and 2 kids (12 years and under)

4. Restrictions: Live at least 100 miles away from destination

5. Travel: must be booked a miimum of 30 days out. (No last-minute bookings)

6. Destination: 1 certificate per destination

7. Redemptions: An inidividual may only redeem 1 certificate per year.

8. Activation Fee: An activation fee must be paid prior to being able to search inventory.

9. Availability: Available hotels will vary upon dates chosen. The more flexible you can be, the more hotels youll have to choose from in your given destination.

What does it mean that this expires in 7 days?
The certificate you received by email will expire in 7 days, however, once you activate your vacation certificate you will have 18 months to travel. You may activate a certificate over the phone or online by paying the resorts taxes and fees. When you are gifted with a printed certificate, it will expire in 30 days. Activate your vacation voucher today and you're on your way to an amazing vacation anytime in the next 18 months!

How can I redeem my incentives?
Once you activate within 7 days of receiving the digital incentive you will have 18 months to choose travel dates. You will get email receipt and links to redeemvacations.com to search for dates and be able to choose from participating hotels for desired dates based on availability.  The process is all online. 

How do I book my travel dates after I activate?
Simple, just call the number in the email you received 24 hours a day! It is required that you give at least 30 days advance notice to secure your travel dates. This means, for example, you can book for 31 days from today or 45 days from today, 90 days or more. For last-minute bookings, exceptions can sometimes be offered by phone with upgrade options. Please call when ready to book your travel dates.

Can i get my activation fee back?
The incentive activation is FINAL & NON-REFUNDABLE. You will have 18 months to travel and can choose from all available destinations to find travel dates and participating resort/hotel options. Once travel dates are confirmed no changes will be allowed. Cancellations after dates are confirmed will result in forfeiture of the activation fees.  (The inventory used for these rooms are not as flexible as booking at regular retail rack rates, once confirmed changes will not be allowed and cancellations or no-shows will result in forfeiture of fees paid). 

Can I travel with my children?
YES please bring your kids! Our US resorts options will include up to 4 people in the room regardless of age. (Except for Branson, MO which is for 2 persons). For our US resorts at least 1 person in the party needs to be over the age of 21. For Mexico offers they can travel with 2 adults and up to 2 children up to the ages of 12 or under. For our Mexico resorts at least 1 person in the party must be over 30 years of age. If traveling with extra adults or children upgrades may be available to accommodate depending on availability. Upgrades require the purchase of additional rooms or larger suites.

Are flights included in these travel incentives?
No, the flights are not included. The recipient of this certificate is responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses. This certificate cannot be combined with any other promotional vacation offer.

How are you able to offer these incentives?
We have partnered with a leading travel agency (www.RedeemVacations.com), where we have access to provide our clients with complimentary hotel packages. RedeemVacations has traveled over 1 million families to date and has contracts with the world-leading hotel chains, and resorts to help them fill their otherwise empty rooms. We help fill empty rooms in which the hotels, resorts turn into additional revenue from other areas of their property and future bookings. Hotels rarely experience full occupancy, yet they remain open, providing rooms and services at fixed costs. So when hotels give out their rooms by partnering with select travel agencies like RedeemVacations, they might miss out on the room fee, but they already didn't have that in the first place, at least now they have the opportunity to gain a customer for their in-house restaurants, room service, their casinos, an extra nights stay, future bookings, referrals and more.

Its a win/win situation. The hotel is getting more client bookings where they most likely will generate additional revenues that they would not have gained in the first place. Our clients win by getting access to these hotels at a significant discount. The room is free. The catch? The only fee that needs to be paid is the activation/taxfee to be able to to access the hotel search inventory.

What are the taxes and fees and what are they based on for the travel incentives.
The taxes and fees are to cover the local tourism and bed taxes. The sales tax is based on the full rack rate of the accommodations. Are there any other expenses/costs to use this vacation? The recipient of this certificate will receive free room rate accommodations free of charge, which retail is valued from $150.00 per night to up to $400.00 per night, however recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable, and any other personal or miscellaneous expenses. Resort fees are commonplace in the travel industry. As a matter of fact, over 96% of tourists traveling to Orlando or Las Vegas now have to pay a resort fee when they
check-in at the resort. This is so common now that it’s just expected for any seasoned traveler.

Are flights included in these travel incentives?
As a recipient of this certificate, you are being given a vacation that is valued at up to $900 for Orlando or Las Vegas and up to $1,500 for our international destinations, depending on the time of year you travel. Resort fees if charged cover items like WiFi Internet Access, Local Calls. Resort amenities, Fitness centers, in-room safes, Beach Chairs, Umbrellas, Beach/Pool
Towels, activities and more. As an added bonus to make up for these resort fees you will receive a free bonus of $150 BookVIP credit to be used towards any hotel or resort available on BookVIP.com as an additional trip anytime in the future. This will be an extra bonus after you use your complimentary vacation certificate.

Do I have to take a timeshare presentation or other sales preview in order to take advantage of this vacation certificate?
Great question, No, you will never be required to attend any sales or timeshare presentation. This vacation certificate is being fulfilled by RedeemVacations and we are simply filling otherwise empty rooms which the hotels and resorts turn into additional revenue from consumers like you who will more than likely spend money on the property, such as room service, spa, in house restaurants, bar purchases, casino an extra night stay, etc. 

Can I get together and book several rooms with others who have a certificate?
No sorry, these travel incentives cannot be used for groups of more than 1 room. The hotels that are offering this promotion will honor only one package per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. There are additional costs associated with group travel. They also will not be available to use during conventions or other special events.

Can I book rooms on weekends?
Hotels have less unsold rooms on Friday and Saturdays. You can use your complimentary hotel certificate during the week for no additional cost, however, if you also would like to book on a weekend, there may be an additional surcharge.

Updated as of 2/2/2020.



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